You will find a lot of shared hosting suppliers on the market, still many of them are resellers that have minimal resources, particularly in terms of support. A way to distinguish them is the option to get in touch with the company over the telephone. The level of support that you can have through this particular method of communication may vary depending on the service provider - a few of them provide you with dedicated telephone support, many others offer general and customer support only because some issues are more time-consuming and it is faster and easier to be resolved with a trouble ticket, particularly if the situation has to be escalated. However, it's good to know that you could always get in touch with your website hosting supplier since there're many small-scale problems that can be resolved effortlessly and in a timely manner through a telephone call, not mentioning that you'll be able to get additional info about the services even before you become a client.

Phone Support in Shared Hosting

As we have live phone support 14 hrs every day, you'll be able to contact us and speak with one of our customer support agents to get more info about all of the Linux shared hosting services that we offer and ensure that our servers meet the system requirements for your web sites before buying anything. For your convenience, we have telephone numbers on 3 continents so you'll be able to call the one closer to you - in the United States of America, the United Kingdom or Australia. In case you're already a customer, you'll be able to phone us about general and billing matters, and about some tech ones. In case the problem is strictly technical or it can take longer time to analyze, you'll have to employ our ticketing system, which will enable both you and our tech support team to keep track of the info given by both sides.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server packages that we supply include live phone support for fourteen hours a day. In case you're not sure which plan will be appropriate for your sites, you want to find out more about the plan's features or you need any other type of information about our solutions, you will be able to call any of the local phone numbers that we have in the United States, the United Kingdom and Australia and our support representatives will help you. If you currently have an account, you can get in touch with us about sales and general matters, although we're usually able to assist with many technical issues as well. For strictly technical issues you will need to take advantage of our in-built ticketing system where the communication between you and our tech support crew will be in one place, which is the better option when your trouble requires additional time to be solved or it has to be escalated to our system administrators.