In case you’re a website owner, a problem could always crop up and it does not automatically need to be related to the hosting service itself. For example, something might go wrong when you bring a web-based app up to date or some critical content might be edited or erased accidentally. Whatever the nature of the problem may be, you will have to contact the help desk team and ask them to retrieve a backup or to assist you in solving the problem that you are experiencing. How quickly they’ll do it will determine how much time your sites will be unavailable. For given sites like social networking sites or e-stores, a prolonged outage duration often means losing customers and money. Thus, it’s of paramount importance that you use the services of a hosting company that provides not only a good client support service, but also a quick one.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed maximum response time for any client support ticket that you post or any email that you send is only 1 hour, even in case you contact us during weekends and official holidays. Whatever the nature of your question or issue may be, we’ll lend you a hand instantly and will provide you with the required info to sort out any problem with your websites. The real response time commonly does not surpass 15 to 20 minutes, so you can just forget about waiting for hours to get an issue resolved or what’s even worse than that – waiting all day only to get a reply that more information is required while nothing’s resolved. We’ll offer you assistance in a well-timed manner since we are aware of precisely how costly time can be in the dynamic electronic world. The 60-minute reply guarantee is valid for any technical or billing enquiry that you might have related to our Linux shared hosting services.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you open a technical support ticket via your hosting Control Panel or write an email relating to your semi-dedicated server, you will get a reply within less than one hour. You can contact us whenever you want with regard to technical, general or billing issues and considering that we are on duty 24 hours a day, you’ll invariably receive support without delay. Depending on the particular question or issue, we’ll supply you with more info, eliminate the complication if it has been caused by something that is within our reach or tell you what to do on your end if you need to modify a particular setting for a web app that we do not have access to. You can forget about waiting around for a whole day for each single response. As a matter of fact, in most cases we answer emails and tickets within 20-25 minutes max.