A live chat is a real-time method of communication between a web hosting provider's support team and its customers. It's an efficient method to get some information about the website hosting services or have some issue resolved since you are talking to a live representative. The advantages of using a live chat service instead of calling or opening a support ticket are the smaller chance of mistakes at the time you exchange info such as usernames or domain names, the quicker response time as the communication is real-time as well as the fact that you don't need to stay on the chat all the time - you'll be able to do another thing while the agent examines the issue in question. Furthermore, you will be able to connect with a live chat room from any kind of computer which is connected to the web, avoiding the telephone rates that you'll have to pay when you are calling to another country.

Live Chat Support in Shared Hosting

As we acknowledge the fact that a lot of situations are usually resolved if you speak to a live person, we offer a live chat service for all of our prospective and existing customers. The chat is online every single day and our customer care representatives can assist you with a wide range of questions and situations. In case you are not our customer yet, you'll be able to learn more about our shared hosting plans and the hosting environment in general to make sure that your websites will function efficiently on our servers. In case you already have an account and you have some questions or you experience any kind of problems with some of our services, you will be able to get in touch with us through the live chat and we will provide the required information or assist you to troubleshoot the problem. You'll need to open a trouble ticket for certain issues which require longer time or the expertise of a sysadmin, still for a variety of common problems you'll get help on the spot.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is designed for all our prospective and active clients. If you're thinking about a new web hosting account, you can chat in real time to one of our representatives and receive more information about our semi-dedicated hosting so that you can choose the optimal package for your web sites. In case you already have an account with us, we will be able to assist you in a timely manner with general, billing and 1st level technicalmatters. Although sometimes you may have to open a ticket as there're problems that cannot be resolved through a live chat, we will be able to assist you with lots of basic jobs, for example installing an e-mail account in an e-mail client or forwarding one domain name to another one. In this way, you will enjoy timely support and you'll save plenty of time.