There are different ways in which you can touch base with the web hosting company whose services you’re using, but the one that you will invariably find no matter which company you select is a ticketing system. It is the least complicated means of correspondence for different reasons. In the event that no customer service technician is free at the moment and they’re all occupied, a telephone call may not be replied to, but a ticket will always hit home. Moreover, you can copy & paste extensive pieces of info without having to worry about spelling mistakes, and in case a specific issue requires more time to be fixed or a number of replies need to be exchanged, all the info will be in one location, so each party can always see the steps taken by the other one. The downside of using tickets to touch base with your web hosting company is that they are typically separate from the web hosting platform, which suggests that if you have to provide info or to adhere to directions, you’ll need to use no less than two separate interfaces and this number may increase if you want to manage a number of domains. On top of that, lots of web hosting companies respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting around for a reply.

Integrated Ticketing System in Shared Hosting

Our Linux shared hosting services come with an integrated ticketing system, which is an indivisible part of our custom Hepsia Control Panel. Unlike other analogous tools, Hepsia enables you to manage everything associated with the web hosting service itself in one place – payments, website files, e-mails, support tickets, etc., avoiding the necessity to go through different admin consoles. In the event that you have any technical or pre-sales questions or any difficulties, you can post a ticket with a couple of mouse clicks without signing out of your hosting Control Panel. In the meantime, you can select a category and our system will offer you a variety of articles, which will supply you with additional information and which may help you fix any given issue before you actually post a ticket. We guarantee a support ticket response time of no more than 1 hour, even if it’s a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we’re using is built into the Hepsia Control Panel, which we’ve created for our semi-dedicated hosting, which suggests that you won’t require some other support platform to contact our customer care team – you can do this on the spot the moment you experience a predicament. Submitting a new ticket requires several mouse clicks and finding an older one is just as simple. With our clever search option, you can swiftly track down any ticket that you’ve already posted. You can post a ticket at any point in time since our help desk team members are working day and night and respond within the hour, although it rarely takes this much to obtain a response. With the Hepsia Control Panel, you will have everything in a single location and you can forget about the need to sign in and out of two or more platforms to solve a simple issue.