The availability of the customer and technical support that a shared hosting company provides can tell you a lot for the services that they provide as well. If you're allowed to use only emails or tickets, you have almost certainly found some reseller and not the actual web hosting supplier. If this is the case, you'll probably have to wait for several days to have an issue resolved since your reseller may not be checking their communication on a regular basis or they may have to contact the actual website hosting company for extra assistance. When the supplier can provide various means of communication with quick response time available at any moment, they're almost certainly the top provider, not a reseller. So you'll enjoy timely assistance and high quality support since they will have instant access to the servers where your account is. No matter what the issue - sales or technical, it is generally much better to communicate with your web hosting company right away using your preferred way of communication.

24/7 Customer Support in Shared Hosting

The customer and tech support services for our shared hosting packages are twenty-four-seven, so you can forget about waiting for several days in order to receive assistance. If you are not our client yet, you can phone us, chat with a consultant or send an e-mail. In case you currently have an account, you'll be able to open a support ticket in addition to the other three options for contact. You are able to pick the best way to contact us based on where you are or what kind of hardware you use. We will assist you for almost any hosting-related query that you have or problem that you could encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you could open a ticket, but even in such a case the maximum response time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Hosting

You'll be able to test our support services even before you get a semi-dedicated server account from us since we have telephone and online chat support for pre-sales, billing and common queries. Our representatives will assist you to choose the perfect plan or give you info about our servers, to check whether the system requirements for your sites are met. When you are a current customer, you will also be able to get in touch with us through electronic mail or via our ticketing system, which can be accessed from the Hepsia web hosting Control Panel. We warrant that if you employ any of these 2 ways of correspondence, you'll get a reply within less than 1 hour and that’s 24/7, including weekends and public holidays. If you've employed the web hosting services of other companies, even large ones, you're able to compare the response time considering that it often takes a whole day for them to address a support ticket.

24/7 Customer Support in VPS Hosting

If you rent a Virtual Private Server through us, you'll be able to get in touch with us 24/7 for any server-related issue or fordifferent difficulties and / or questions associated with the pre-installed software the server comes equipped with. In case you haven't obtained a virtual private server package yet, you'll be able to learn more about our solutions by giving us a phone call or by employing our live chat service. For more technical problems, you can send an email or open a trouble ticket via your billing Control Panel and you'll receive support within less than an hour regardless of the time of the day, even on holidays and weekends. The actual reply time in most cases doesn't extend past 30 mins. In case you need assistance with third-party software, you are able to reap the benefits of the Managed Services upgrade that you can include to every single VPS plan and our administrators can help you with any set up or troubleshooting issue you may have encountered.

24/7 Customer Support in Dedicated Web Hosting

With a 1 hour maximum reply time guarantee, you will get timely support when you purchase a dedicated server from our company. Our customer and tech support teams are online 24/7/365, which means that if you open a support ticket via your billing account or you send an email message about any kind of problem with the server or the pre-installed software on it whatever the time of the day, you'll get an answer within the hour, even during holidays. Our ticketing system is the perfect option in case the matter involved requires longer time to be solved or if it has to be forwarded to our admins, since it's a lot easier to track the communication sent on both sides. For common, billing and sales issues/inquiries, you can phone us or talk to a live agent employing our chat service. If you add the Managed Services upgrade to the server plan, our administrators will also support you with third-party software set up as well as troubleshooting and similarly to the basic support, this service is available 24/7 too.