Tech Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Guarantee

  • We offer a 60–minute response time guarantee for each trouble ticket or email that you submit to the customer support team. We will quickly respond to all the standard queries and forward the matter to our server administrators if any additional assistance is required. If you take advantage of our Admin Services package, we’ll carry out any of the included server administration services at a time that has been agreed upon in advance.

  • Top quality support service

  • A Top–Class Help Desk Service

  • Our customer support staff will be at your disposal 24–7 should you need assistance with our Web Hosting Control Panel or with any of the applications that we pre–install on your behalf on the server. Furthermore if you need help tackling the everyday administration tasks on your dedicated server, you can check out the Admin Services package, which includes backup space, Operating System updates every week, software installation and troubleshooting services, server monitoring and rebooting procedures, etc.

  • Intuitive help center

  • A User–Friendly Help Area

  • Our Web Hosting Control Panel has been pre–installed for each Linux dedicated hosting server. Among its features is a rather handy integrated knowledge base that will walk you step by step on how to use it. The majority of instructional articles also video versions which show all the operations that you can carry out in a very illustrative manner. You can find all the help articles and the video tutorials in the upper right corner of each section of the hosting Web Hosting Control Panel.